Hotel Leidinger

The good parts of Leidinger remain good: excellent location, tasty breakfast. I have stayed here multiple times, but my last visit showed an appreciable decline in the level of service. I can understand less frequent room cleaning, but there were five things that made this stay worse than my previous, pleasant ones: 1. Wifi only worked in half of the room, which caused clients to frequently disconnect. 2. Difficult to control temperature in room. There was a modern window in front of a legacy window. 3. Nobody was providing service to the courtyard in the evening (I went there to work because the wifi didn't work in the room). I grabbed something to drink, but then was curtly told that it's not allowed. I had to order from the bar. Now, I understand the rule, but if this is the rule, A) it should be posted B) if you're sitting in the courtyard for an hour, you should be offered a drink. I'm used to this arrangement at many hotels, but it's not okay to be ignored and then yelled at. This is a big contrast to my first visit years ago, where I was served a lovely Erdinger by very pleasant staff (the hotel now serves "Bitt", which I think is also a step down). That transcendent experience led me to come back several times. 4. After checking out, hotel demanded more money from me after I asked *twice* if it was correct (they didn't charge for some breakfasts). They don't provide an online payment form and want me to e-mail them a credit card number or call them. Of course, I'm now traveling internationally, and this is a big annoyance / distraction. 5. The juice machine only worked 2/4 days I was there.

The room is very hot, we checked in around 07:00 pm and the reception employee gave us extra cards to put in the slot and told us that the A/C is working but it needs few hours to cool the room. We went to town and just came back after few hours, and the room is extremely hot. We went to reception and they just told us that there is a problem with the A/C and they brought someone to fix it but it’s not fixed. on the top of that the same reception guy asked my wife to leave the reception area to outside the hotel because my daughter voice is too loud for him. Unfortunately this hotel rating on booking is very high, and in my humble opinion they are the worst by far comparing to all the hotels I visited in Europe for the last 10 years. If you want to stay here make sure that you bring an extra fan with you and to leave your children in home.

We have booked the hotel on the basis of that each room has a suitable AC with cold temperature. Once we have reached to the room we have noticed that it's very very hot, we have asked the the reception person on the reason of bad AC and he said that let's wait for an additional 2 hours, and it will cool Down. After 4 hours, we have returned again and it was way hotter than before even. We went down, and he said that they have an issue in the AC. Honestly speaking, we think that we ere misled by the hotel stuff. If they told us form the beginning that AC is not working, we would have taking a deceisin to leave the hotel. In addition, my brother has a 3 year old daughter and she was crying like any other normal kid, the recepsionest came to us and told us that please leave the area and go outside since she was making too much noise, Really!!!!. We are very upset, and for us this is a very very bad experience.

Worst hotel so far even one star is so much for them . We checked in at 5 o’clock and the A/C on the rooms wasn’t working in the middle of AUGUST. It was so hot they told us it takes time to work so we went to the downtown. After coming back the A/C still not working and they told us they tried to fix it but couldn’t besides the reception guy needs to earn some manners and how to be courteous. He told us to get my niece (who merely a little kid ) out of the reception because she so LOUD for him . That’s unacceptable. Don’t recommend this hotel for anyone .